rocessed under ElevenLabs' standard data-retention policy.","s3_li4":"Google Analytics — visit analytics, enabled only if you opt in via the cookie-consent banner","s3_li5":"SendGrid (Twilio) — transactional and lifecycle email delivery. Your email address and the full content of emails sent to you (verification, password reset, welcome, payment notifications) are transmitted to SendGrid's API for delivery.","s4_title":"4. GDPR / UK GDPR rights","s4_intro":"If you are an EU or UK resident, GDPR grants you these rights:","s4_li1":"Access to your personal data","s4_li2":"Correction of inaccurate information","s4_li3":"Right to deletion — submit a request via our support channel (WhatsApp); requests are processed manually","s4_li4":"Restriction of processing","s4_outro":"Contact us via WhatsApp to exercise any of these rights.","s5_title":"5. Cookies","s5_intro":"We use the following cookies:","s5_li1":"Essential: authentication cookies (HttpOnly, SameSite=Strict) — required for sign-in to work. A locale-preference cookie (NEXT_LOCALE, 1-year lifetime) remembers your language choice.","s5_li2":"Functional: referral/attribution cookie (st_referral) — 30-day lifetime, used to attribute visitors to referring trainers. The cookie identifier is also stored server-side to link your visit to the referring trainer. This is not an advertising cookie and does not share data with third parties.","s5_li3":"Analytics (with consent): Google Analytics — activated only if you choose \"Analytics\" in the cookie-consent banner.","s6_title":"6. Data retention","s6_body":"Your account data is retained while your account is active. Specific retention periods apply to certain data: viewing history — 2 years; in-app notifications — 1 year; security and audit logs (including IP address and browser information) — 2 years; session tokens — 30 days. To request full account deletion, contact us via WhatsApp — requests are handled manually. Self-serve account deletion from the dashboard is not currently available.","s7_title":"7. Contact","s7_body":"Privacy questions:","s7_link":"WhatsApp"},"legalRefund":{"eyebrow":"Policies","title":"Refund policy","last_updated_value":"June 1, 2026","read_time":"About a 4-minute read","aria_policy_text":"Refund policy text","intro":"We want your experience with Salem Moves to feel clear and fair. This page explains when you can ask for a refund, how to request one, and what is not eligible.","s1_num":"01","s1_title":"Eligibility","s1_p1":"If you have just subscribed and aren't happy, you can request a full refund within 7 days of your first payment — as long as you haven't watched or downloaded a large share of members-only content during that time.","s1_p2":"This guarantee applies only to the first billing period of each account and does not extend to later renewals.","s2_num":"02","s2_title":"Request window","s2_intro":"The window to send a refund request is counted from the payment date:","s2_li1":"Monthly plans: up to 7 days from the date of your first payment.","s2_li2":"Yearly plans: up to 7 days from the date of your first payment.","s2_li3":"Requests received after this window are reviewed case by case, with no guarantee of a refund.","s3_num":"03","s3_title":"How to request a refund","s3_p1":"Just message us on WhatsApp or by email and include: your account email, the plan name, and a short reason. We usually reply within 2 to 5 business days.","s3_p2":"Once approved, the amount goes back to your original payment method (the card you used) and usually takes 5 to 10 business days to appear in your account.","s4_num":"04","s4_title":"Monthly and yearly subscriptions","s4_p1":"You can cancel anytime from your dashboard. Cancelling stops the next automatic renewal; you keep access until the end of the period you’ve already paid for.","s4_p2":"For yearly plans outside the 7-day window, in certain cases we may review a request for a partial refund of unused months on a case-by-case basis.","s5_num":"05","

Lower body

About this class

0comments